Refund policy

Return and Refund Policy

At BA, we strive to ensure your complete satisfaction with every purchase. If you’re not fully satisfied, you can return most items within 7 days of receipt for a full refund or exchange. Here are the key details:

  1. Eligibility: Items must be in their original condition, unused, and with all packaging intact. Certain items, such as personalized products or clearance items, may be final sale.

  2. Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We’ll guide you through the process.

  3. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  4. Refund Timeline: Once we receive your returned item, we’ll process your refund within 5-7 business days. You’ll receive a confirmation email once the refund has been issued.

  5. Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Thank you for shopping with BA! Your satisfaction is our priority.